What's Normal

Support - How can we help?

Overview

We're here to help

What's Normal is designed to help nervous flyers feel more at ease. If you're running into an issue or have a question, check the FAQ below or reach out directly.

Frequently Asked Questions

Why isn't my flight tracking on the map?
Make sure you've entered valid IATA airport codes (e.g. LAX, JFK, LHR) and tapped "Start Tracking". The map requires both a departure and destination airport to calculate the route.

How does Calendar Sync work?
When Calendar Sync is enabled in Settings, What's Normal scans your calendar for events containing IATA airport code pairs (e.g. "LAX → JFK"). If a match is found in the next 30 days, you'll be asked once if you'd like to pre-fill the Flight Tracker with those details. Your calendar data is read locally and never leaves your device.

What does What's Normal Pro include?
Pro unlocks unlimited AI Chat support, giving you access to an on-device assistant that can help explain what's happening during your flight. Free users get a limited number of messages to try it out.

Can I use the app offline?
Yes. The fear topics, explanations, Flight Tracker, and all reading content work fully offline. The AI Chat also runs entirely on-device using Apple's Foundation Models framework — no internet connection required.

How do I reset my progress?
Deleting and reinstalling the app will clear all local data including badges, chat history, and settings. There is currently no in-app reset button.

Contact

Still need help? Reach out and we'll get back to you as soon as possible:
support@whatsnormal.app